As a tool maker, how responsible are you for how people use your tools?

It’s a difficult question with a lot of valid points of view. Take Michael Osinski – he was a successful software engineer on Wall Street from the 80s to the 90s – and according to him – helped write software that enabled the current financial crisis:

…I wrote the software that turned mortgages into bonds.

…The software proved to be more sophisticated than the people who used it, and that has caused the whole world a lot of problems.

I never would have thought, in my most extreme paranoid fantasies, that my software, and the others like it, would have enabled Wall Street to decimate the investments of everyone in my family. Not even the most jaded observer saw that coming. I can’t deny that it allowed a privileged few to exploit the unsuspecting many. But catastrophe, depression, busted banks, forced auctions of entire tracts of houses? The fact that my software, over which I would labor for a decade, facilitated these events is numbing.

Our software was rolled out to ride the latest wave. Traders loved it. What had taken days before now took minutes. They could design bonds out of bonds, to provide the precise rate of return that an investor wanted. I used to go to the trading floor and watch my software in use amid the sea of screens. A programmer doesn’t admire his creation so much for what it does but for how it does it. This stuff was beautiful and elegant.

The aim of software is, in a sense, to create an alternative reality. After all, when you use your cell phone, you simply want to push the fewest buttons possible and call, text, purchase, listen, download, e-mail, or browse. The power we all hold in our hands is shocking, yet it’s controlled by a few swipes of a finger. The drive to simplify the user’s contact with the machine has an inherent side effect of disguising the complexity of a given task. Over time, the users of any software are inured to the intricate nature of what they are doing. Also, as the software does more of the “thinking,” the user does less.

Last month, my neighbor, a retired schoolteacher, offered to deliver my oysters into the city. He had lost half his savings, and his pension had been cut by 30 percent. The chain of events from my computer to this guy’s pension is lengthy and intricate. But it’s there, somewhere. Buried like a keel in the sand. If you dive deep enough, you’ll see it. To know that a dozen years of diligent work somehow soured, and instead of benefiting society unhinged it, is humbling. I was never a player, a big swinger. I was behind the scenes, inside the boxes.

Those are some choice quotes from his piece in New York Magazine. Read the whole thing.

His story raises many powerful, deep questions about what we do, who we do it for, why we do it, and repercussions. It was courageous, even if I don’t necessarily agree. I tend to believe that software does not change human nature – but there are people in the industry who swear that what we do is literally changing mankind. If so – should they be looking in the mirror? Should we all?

This post is participating in @weeklyblogpost: week8: tools. Checkout other posts there about the topic and feel free to join in.

1995: “Publishing Models for Internet Commerce”

Here is another must read from long ago. So much is still perfectly relevant to today. Tim O’Reilly: 1995: Publishing Models for Internet Commerce:

We’ve based our work in these two areas on two distinct but overlapping observations about publishing:

1. On the net, “Information is plentiful. Trust and attention are
scarce.” (David Liddel) The development of brand identity is a
critical part of publishing success in what you might call
“commodity information businesses” where no one has a lock on
proprietary content.

2. A reference work is essentially a “user interface” to a body
information. What does that interface look like online? How can
a publisher who specializes in making sense out of complex
topics do it better on the net?

In an information glut, it is not content but context that is
king. Someone chooses the New York Times over the New York Post not
because of any kind of proprietary lock on content (though to be sure
there is a role for scoops and special features) but rather because it
has developed an editorial point of view that appeals to a particular
class of reader. In a similar way, there is an enormous role for the
establishment of “information brands” on the net–publications that
have established relationships of trust with particular audiences.

…The actual content is valuable–but far more valuable is the
relationship with the people who like the same kinds of things we like.

This relationship runs all through publishing–and not just
magazine publishing. Publishing marketing is always affinity marketing:

“If you liked Steven King’s last novel, you’ll like this one even better.”
“If you like Steven King, you’ll like Peter Straub.”
“If you like Steven King, you’ll like these other books from the same
publisher.”

…In the old model, the information product is a container. In the
new model, it is a core. One bounds a body of content, the other
centers it.

…I believe that there’s a tremendous market for those in the
publishing business to turn their experience in making sense of
complex bodies of information to this new world of online information
publishing.

…In many ways, selectivity is the inevitable “other face” of
universal distribution. When you can get anything you want, how do you
select what you want? At the end of the day, while a consumer can walk
into a bookstore and order any book in print, he or she typically
browses through a much smaller selection offered by the bookseller. In
fact, one of the key grounds on which a bookseller competes (other
than location) is the nature of the selection that it offers.

And information has a funny characteristic. Up to a certain point,
more choice is better. Then the situation flips. The user gets
overwhelmed, and less is more. Publishing shows us the role not of the
gatekeeper (who allows only certain content to be published), but of
the adviser, whether that adviser is a trusted columnist or reviewer
in a newspaper, or a trusted clerk at the local bookseller.

Understanding this role will be important to the future of commercial
online services.

…The net isn’t 30 million people, it’s tens of thousands of
overlapping groups ranging from a few people to perhaps a couple of
hundred thousand at the largest. As I told one large publisher trying
to figure out what to do about the Internet: “Yes, there is a billion
dollar opportunity here. But you’re going to find it a few million at
a time.”

Think niche. It’s the net’s greatest strength.

Look for opportunities to reinforce the fundamentals of the
Internet–participation, access, communication.

Read the whole piece.

Technology and business model shifts can drive innovation

David Cohn, contributor at Columbia Journalism Review, Seed Magazine and Wired has been exploring the future of journalism for a long time now, notably on his blog, at NewAssignment.net and NewsTrust.net.

His latest effort, funded by the Knight News Challenge, is Spot.us – a service founded on the principal that journalism is a process and not a product.

It’s an interesting effort. It joins other non-profit journalism resources such as NPR and ProPublica in working to solve the funding question that has been consuming those who want to see journalism flourish as business models and technologies shift. In this particular solution – it is YOU who determines what stories you fund directly.

Commentary by Dan Gillmor: Spot.us Launches

Commentary by Beth Kanter: Spot.Us: Community Funded Reporting

By Digidave himself on his blog: Launching The Spot.Us Ship: Community Funded Reporting

And introducing the service at vimeo: Spot.Us – Community Funded Reporting Intro:
Spot.Us – Community Funded Reporting Intro from Digidave on Vimeo.

And yes, this is me riffing off of a great conversation that was held by Aaron and Arpit at BarCampPhilly.

Nikki Sixx on National Recovery Month

“Here we are a year later and [I’m thinking], ‘What can I talk about, what can I say that will make people that are in recovery want to stand up and support Recovery Month?'” he says. “A friend of mine said, ‘You know, the fact that you did a really honest book and it changed people’s lives, that’s something to talk about.’ It’s a year later and the book is still selling, and it’s still changing people’s lives.”

Discussing the wisdom he’s gleaned from his own recovery efforts, Sixx he’s noticed preaching to addicts that they need to stop usually doesn’t help. The “Diaries” song “Accidents Can Happen” relates to how relapse is part of recovery.

“What I used to be told [was], ‘What the f*ck’s wrong with you? Why can’t you do like everybody else? Why can’t you stop? Why can’t you act right?'” he recalls, saying “Accidents Can Happen” attempts to convey that “We all fall off the wagon. It’s only one day, it’s not the rest of your life. Pick yourself up and go again. And I think if someone had told me that at times in my life, it would have been a lot better than being ripped apart.

The purpose of “Diaries” was to deliver a message to the masses. When it comes to his personal life, Sixx tries to show by example that sobriety is cool.

BTW – “Accidents Can Happen” is a terrific, terrific song. Better than anything Motley Crue has released in years. Downright powerful.

The Evolution of George Carlin

WFMU’s Beware of the Blog has a great piece on George Carlin’s early years, including clips and audio.

WFMU’s Beware of the Blog: “The Early George Carlin 1956-1970”:

“The musicians I knew had gone through that transition … I’m listening to Bob Dylan … and I realize these artists are using their talent to project their feelings and ideas… not just please people … I was in the wrong place. In 1967 … I was thirty. I was entertaining people in nightclubs who were forty. They were at war with their kids who were twenty. There was a generation war. I was in the middle of it. I said ‘what the fuck am I doing over here?’ [The twenty year olds] are the people who will understand me and give me a chance … I took two years to change and it happened on television … happened on … shows like Della Reese, Virgina Graham and Steve Allen,” He added, “Virginia Graham was a real shit stirrer. She just loved to get me to talk about smoking pot and Henry Mancini… she got Henry Mancini to cop out to being a pot smoker on TV … I went on there … my beard was growing … my attitudes … were changing. And I talked about my changes on the panel… a lot.”

Dare Obasanjo: “Don’t fight the Web, embrace it”

A must read: Dare Obasanjo: Explaining REST to Damien Katz:

There are other practical things to be mindful of as well to ensure that your service is being a good participant in the Web ecosystem. These include using GET instead of POST when retrieving a resource and properly utilizing the caching related headers as needed (If-Modified-Since/Last-Modified, If-None-Match/ETag, Cache-Control), learning to utilize HTTP status codes correctly (i.e. errors shouldn’t return HTTP 200 OK), keeping your design stateless to enable it to scale more cheaply and so on. The increased costs, scalability concerns and complexity that developers face when they ignore these principles is captured in blog posts and articles all over the Web such as Session State is Evil and Cache SOAP services on the client side. You don’t have to look hard to find them. What most developers don’t realize is that the problems they are facing are because they aren’t keeping RESTful principles in mind.

“Measure, don’t guess”

java.net: Java Performance Tuning: A Conversation With Java Champion Kirk Pepperdine:

While I’m all for performance planning, I’m dead set against premature optimizations. When is a plan a plan, and when is it premature? I guess it’s a little like the difference between art and porn: You’ll know it when you see it.

Sad News

Every day so many of us struggle with what we consider ‘fair’ or right in the world. Randy Pausch shows us that being consumed by that question can be a distraction from what is truly important – to live our lives to the fullest no matter the cards we are dealt.

Pittsburgh Post-Gazette: Randy Pausch, noted CMU prof, succumbs to cancer.

His work has touched the lives of many, his “Last Lecture” has inspired people around the world.

What have we become is the wrong question

A great fellow Philly blogger, upon seeing that recent CNN video of a person ran over with no one helping posted a passionate piece questioning where our society is headed when a group of people can act so unconcerned about someone else’s welfare.

In his comments, I felt the need to remind him of Kitty Genovese.

Phil Ochs’s wrote a song about her in 1967, that, with its refrain, is all too painful.

The lyrics make me feel uncomfortable, and if they make you feel the same, then that says something about their ongoing relevancy.

“Outside Of A Small Circle Of Friends”:

Look outside the window, there’s a woman being grabbed
They’ve dragged her to the bushes and now she’s being stabbed
Maybe we should call the cops and try to stop the pain
But monopoly is so much fun, I’d hate to blow the game
And I’m sure it wouldn’t interest anybody
Outside of a small circle of friends.

Riding down the highway, yes, my back is getting stiff
Thirteen cars are piled up, they’re hanging on a cliff.
Maybe we should pull them back with our towing chain
But we gotta move and we might get sued and it looks like it’s gonna rain
And I’m sure it wouldn’t interest anybody
Outside of a small circle of friends.

Sweating in the ghetto with the (colored/panthers) and the poor
The rats have joined the babies who are sleeping on the floor
Now wouldn’t it be a riot if they really blew their tops?
But they got too much already and besides, we got the cops
And I’m sure it wouldn’t interest anybody
Outside of a small circle of friends.

Oh, there’s a dirty paper using sex to make a sale
The Supreme Court was so upset, they sent him off to jail.
Maybe we should help the fiend and take away his fine.
But we’re busy reading playboy and the Sunday New York Times
And I’m sure it wouldn’t interest anybody
Outside of a small circle of friends

Smoking marijuana is more fun than drinking beer,
But a friend of ours was captured and they gave him thirty years
Maybe we should raise our voices, ask somebody why
But demonstrations are a drag, besides, we’re much too high
And I’m sure it wouldn’t interest anybody
Outside of a small circle of friends

Oh, look outside the window, there’s a woman being grabbed
They’ve dragged her to the bushes and now she’s being stabbed
Maybe we should call the cops and try to stop the pain
But monopoly is so much fun, I’d hate to blow the game
And I’m sure it wouldn’t interest anybody
Outside of a small circle of friends

Down in Santiago where they took away our mines
We cut off all their money, so they robbed the storehouse blind
Now maybe we should ask some questions, maybe shed a tear
But I bet you a copper penny, it cannot happen here
And I’m sure it wouldn’t interest anybody
Outside of a small circle of friends

I tend to think that the human condition is made of sterner stuff than our culture can throw at it. For good or ill.

That’s why we need to shout from the rooftops the good wherever we may find it. It is out here. There are great stories to tell. Heroes who break the mold everyday.

I know I don’t talk about them enough myself.

But the question is – does anyone care outside our circle of friends?

Sing A Song

The night before Mom’s funeral, we were driving around Fox Chase, making arrangements, and Emma, from her car seat, sung.

“Sing, sing a sonnnnng”

One of the many songs Richelle and me sing to her, that it would be this one that she would sing first, the night before Mom’s laying to rest, meant everything to me, and was so unexpected (we had thought it would be “Row your boat” – for reasons I’ll share sometime).

A great version by Dan Hardin

The Karen Carpenter version that is Richelle’s favorite and was a hit in the 70s

Sing
Sing a song
Sing out loud
Sing out strong
Sing of good things, not bad
Sing of happy, not sad

Sing
Sing a song
Make it simple
To last your whole life long
Don’t worry that it’s not good enough
For anyone else to hear
Sing
Sing a song

La la la la la la la la la la la
La la la la la la la
La la la la la la la la la la la
La la la la la la la

Sing
Sing a song
Sing out loud
Sing out strong
Sing of good things, not bad
Sing of happy, not sad

Sing
Sing a song
Make it simple
To last your whole life long
Don’t worry that it’s not good enough
For anyone else to hear
Sing
Sing a song

And a great Tripod page Sing.