Google Edits The Wisdom of the Crowd (Web) – The ‘Second Superpower’ is no more

Lost in the discussion about Google changing its algorithm to defeat ‘googlebombs’, is that it marks a turning point for the search engine – pointing away from a service that that trumpeted democratic means to determine relevancy of links in search results.

Web 2.0 proponents believe that algorithms, when used to achieve such aims, are somehow different then human editors.

They certainly scale better. But goals can be very much the same.

Instead of letting the web inform Google what *it* wants, Google has started to second guess the web. Maybe it has all along and PageRank was nothing more then a marketing message. I don’t think so. I think what we’re seeing here is a passing to be mourned.

Nick Carr puts it clearly in his Guardian piece:

…One of the company’s top engineers, Matt Cutts, explained the move on a Google blog: “Because these pranks are normally for phrases that are well off the beaten path, they haven’t been a very high priority for us. But over time, we’ve seen more people assume that they are Google’s opinion, or that Google has hand-coded the results for these Googlebombed queries. That’s not true, and it seemed like it was worth trying to correct that misperception.” (googlewebmastercentral.blogspot.com)

The company is allowing concerns about its public image to influence the search results it dishes up. The upshot in this case may be salubrious, but what kind of precedent is being set here?

And, perhaps more important, what does it tell us about what’s inside the Google black box that determines how most of us find information on the web most of the time?

Three years ago, when Google was first asked about Googlebombing, it gave the corporate equivalent of a shrug. It’s not our problem, the company’s technology director, Craig Silverstein, told the New York Times. “We just reflect the opinion on the Web, for better or worse.”

The implication was that Google’s search engine was a passive feedback mechanism that reported the public’s wisdom – or stupidity – back to the public. Reflecting all the strengths and flaws of democracy, it was the people’s machine. Google itself had little control over it. (nytimes.com)

The perception of Google as an honest broker, disinterested in the information it presents, remains a popular one. We like to believe that “we the people” control what comes out of Google’s mouth.

But while that may have been true once, and while it was in fact one of the company’s founding ideals, it’s not so true any more.

Not so long ago, technology pundits marveled at how Google enabled a group of bloggers to influence the meaning of the words ‘Second Superpower’:

…Although it took millions of people around the world to compel the Gray Lady to describe the anti-war movement as a “Second Superpower”, it took only a handful of webloggers to spin the alternative meaning to manufacture sufficient PageRank™ to flood Google with Moore’s alternative, neutered definition.

Indeed, if you were wearing your Google-goggles, and the search engine was your primary view of the world, you would have a hard time believing that the phrase “Second Superpower” ever meant anything else.

To all intents and purposes, the original meaning has been erased. Obliterated, in just seven weeks.

You’re especially susceptible to this if you subscribe to the view that Google’s PageRank™ is “inherently democratic,” which is how Google, Inc. describes it.

Make no mistake, Second Superpower was a Googlebomb, that for now, still lives. But probably not for much longer.

Hey, I could be wrong. I’m not a search engineer. Search engineers worship the alter of relevancy above all else. And ‘miserable failure’ certainly was incorrectly defined – in a strict sense – by the linking web public. Like ‘second superpower’. But that was our linking influence that Google once let us wield. No longer it would seem.

Update: Seth Finkelstein comes by and mentions that the algorithm won’t eliminate the Second Superpower google-bomb *itself* due to the fact that the author probably didn’t mind it so much since the piece uses the text ‘Second Superpower’. Understood. And that’s not the point I was trying to make. The point is that the ‘Second Superpower’ is no more. The web – as a voting public, with linkage, now has less influence to define and redefine language, meaning and ultimately – drive attention. That maybe a good thing in terms of quality of search results. But that doesn’t celebrate or further the fabled ‘democratic’ nature of the web that Google once trumpeted as its means to its end. Another classic google-bomb that will probably disappear: santorum.

Why Yelp If I Can Google?

Google now makes it easy to read ratings, reviews and other associated information about businesses you find on Google Maps. Google has taken its usual approach of aggregating the participation of multiple services and communities across the web to provide a fast way to consume related information. It’s an impressive effort since no metadata or microformat standards exist that make it easy to produce.

Lets use a local Philadelphia business, the Khyber rock club as an example, to contrast and compare Google’s approach with that of its competitors.

Click to open a new window: Google Maps page for the Khyber.

It’s a very tight page featuring most of what you need to know about the Khyber at a glance. Contact information. Hours of operation. Reviews and ratings posted from various services across the web, including Citysearch and Yelp. There is a details page with aggregated information about the Khyber including the club atmosphere. There is a link for me to go to the Khyber’s home page, but at this point, do I need to? I have the many of the vitals I need right here. Except for an events listing.

Now lets check out Citysearch.com and AOL’s Digitalcities entries on the Khyber. Citysearch and Digitalcities have been around for as long as I can remember.

Click to open a new window: Citysearch Khyber page

Click to open a new window: AOL Digital Cities Khyber page

Both Citysearch and Digitalcities incorporate hosted user communities to provide ratings and reviews, these accompany information provided by editors and the businesses themselves. The additional information, which in this instance includes an Events listing – very important for this kind of business – makes them well rounded resources. There is even less reason here for me to visit the Kyber home page.

The last two services I want to compare are Yahoo!’s and Yelp’s entries for the Khyber. First Yelp.

Click to open a new window: Yelp Khyber page

Yelp’s page on the Khyber is information sparse. No editorial reviews. No business provided information. No information aggregated from any other source. Businesses do have the capability to add some basic info to their Yelp page however.

What you do find is an intense social networking focus. Yelp encourages reviewers to maintain profile pages like those you would maintain on Digg, Facebook, Myspace, etc. The kind of information you would share on your own personal blog if you had one. The intersection of sharing local places and services you use, with social networking, provides social opportunities along the lines of MySpace.

So is Yelp a good place to learn about businesses in your area? Maybe. In comparison with Google Maps or Citysearch? No. But it maybe a good service to meet people.

Lastly, lets look at Yahoo!. Yahoo, provides elements of *all* of the previously mentioned services. Aggregated reviews. Editorial content. Some social networking. But participation is lacking. I get no sense of an existing Yahoo! local community I want to interact with.

Click to open a new window: Yahoo! Khyber page

Some thoughts

Local newspapers have been urged by many to go ‘hyper-local’, precisely because they used to have the market cornered for such information. Each of these services attempts to be a regional information and community home page and if the papers don’t look out, these services will eat the last of their lunch left over by Craigslist.

If you’re a local business owner, you have to be concerned. Why? Because these pages are indexable by search engines and will compete with your own home page for visibility in search result placement. Where before a local business would only need to concern itself with an advertisement in the Yellow Pages, and local advertising, now it must gain competency in online marketing to compete for attention-share across enumerable services. It’s a whole lot more work. And if your product isn’t one that is globally deliverable – lets say – pizza – then that work offers no real reward for effort.

Yahoo! is a sad case. If it leveraged Flickr, deli.icio.us, upcoming.org and its other engaged online communities in a coordinated fashion, could be a winner here, but for now, especially since search is the biggest ‘front door’ to this kind of information, it’s Google for me.

And I’d be at Yelp if I was single or looking to network with others.

Update 2/2/07: It looks like Yahoo! is working on *exactly* what I suggested above! GigaOM: Yahoo tests Local mashups. I wonder how long they are going to take before rolling this out. Like Om, I think missing Yahoo! Map integration is a mistake. That, and adding Yahoo! local and Yahoo! Answers to the mix, could make it a useful service to any particular region.

Get all the tech news you need in 5, not 20 minutes, every day

Nick Douglas, at Valleywag has a concise list of services to visit to get a daily dose of tech/social software/media business news. He suggests using a feed reader to save time if you’re so inclined.

Here goes a simpler suggestion – visit OriginalSignal.com and Popurls.com.

There you will be able to scan the latest stories published by the services Nick Douglas mentions (except for Paul Kedrosky – bookmark him or subscribe), plus those of many more.

And it will take you less than 5 minutes.

Publishers of tech biz-news news have embraced RSS and Google, and have adapted their writing styles to suit. This has created the opportunity for services like OriginalSignal and Popurls to coalesce conversation in this niche and provide useful filters for news and information flowing around it.

There are *only two* reasons to visit tech biz-news services when simple views into whats being talked about on them – right now – like OriginalSignal – exist: to read the rest of stories that catch your interest (not as necessary since most follow a terse, fact based/keyword rich headline/lede style to improve their their standing in search engines), and to participate in related discussion threads.

OriginalSignal and PopUrls provide a convenient front door for both purposes.

It’s a blessing for consumers of this kind of news and information. I wonder how publishers plan to make money if services like OriginalSignal and Popurls proliferate.

So save yourself the time spent following separate tech-biz news services and spend that time being creative.

Placeblogger launches

Placeblogger, an effort by The Center for Citizen Media, Pressthink, and Lisa William’s H20town launched on New Years. It’s focussed on sharing with you blogs that cover a geographical region. I believe this will grow to be an important service over time. And I gotta admit – it is great to see so many ideas expressed from Philly Future adopted in a national effort. (disclaimer – they might make me an honorary adviser due to influence). Read Pressthink for more.

RawSugar in trouble

RawSugar, a service that has been compared as a del.icio.us competitor, but in actuality had a number of great differentiating features, is in funding trouble. My friend Bill Lazar has some to say about this, as a do a few folks like Steve Rubel.

RawSugar isn’t dead, nor does it deserve to be. One feature it has – the capability to consume and coalesce your personal content streams and tag them – is one that I feel should be adopted by other social media. I was planning to figure out how to leverage it – finally – when the news broke over the holiday. Notice my experimenting with del.icio.us in my right hand menu.

RawSugar, to me, is a victim of two things: 1. A UI that hides the good stuff. It’s front door is little more than a pitch/splash page when it should surface the activity taking place within. 2. A lack of attention in the online press – grassroots and otherwise. No matter what anyone says – there is only so much attention to go around and only a few people who have direct influence over it. Without their attention influence as a help – it takes a groundswell approach – vast numbers of those with lessor influence – helping spread word. It’s possible. But far more difficult. Hence the demand to get noticed by blogs like Techcrunch. Being labeled too easily as a “del.icio.us” competitor – unfairly since it has a host of differentiators – didn’t help either.

I hope they get some funding. In the meantime, Bill is up for some new opportunities.

Norgs stories: The Web Disintermediates (wait for it…)

One of the ideas that gets branded about whenever slumping circulation numbers are screamed from headlines, CD sales are found to be tanking, movie ticket sales slumping, or broadcast TV viewers disappearing, is the notion that because the Web disintermediates the middle-man between content creator and content consumer, people are going to the Web and abandoning “traditional” media.

There is some truth in that to be sure, but there is also truth in that human nature abhors a vacuum. We seek out sources of information and entertainment we decide to trust. And as such, the Web has always created a new opportunity for intermediaries, bundlers of information and entertainment, and aggregators to help manage the flow we partake in each day.

A simple out of the box example – What is a good link blogger like Eschaton, other then an aggregator of sorts?

How about YouTube? What of Google or Yahoo!?

Something to chew on as you read the following stories:

paidContent.org: Why Aggregation & Context and Not (Necessarily) Content are King in Entertainment (source for the graphic)

Philly Future: MyFox Philadelphia – Fox News Wants Your Blog

Philly Future: DigPhilly.com – NBC 10 Wants Your Blog (includes a who-who in local social media efforts)

Washington Post: Howard Kurtz: At the Inquirer, Shrink Globally, Slash Locally?

Center for Citizen Media: Newspaper as Blog Portal

GigaOM: The Content Aggregators and the Fat Belly

The Sad Irony of Layoffs at the Inquirer and Daily News

Last week a prime example of the utility and the need, for news organizations like those in our newspapers, played out in the pages of the Philadelphia Inquirer as it reported on mismanagement in Philadelphia’s Department of Human Services.

Mismanagement that has led to up to five children deaths in 2006.

In the report’s wake, two officials have been ousted and workers are left up in arms and in disarray, organizing a huge protest last Friday.

Contract negotiations are taking place at the Inquirer and Daily News, in the midst of huge shifts in the newspaper marketplace. Shifts that have been taking place for sometime now, shifts that force the issue – newspaper companies must change their business models or die.

Knight Ridder papers responded to changing marketplace, the past six years, with ever shrinking budgets, ever tightening belts, and consolidation of resources and empowerment in the hands of the few. The culmination of which was the fire sale that took place over the past year.

In Philadelphia a sense of optimism sprung as it was a group of local business leaders that purchased the papers. They talked of investment, and a recognition that further cuts were almost impossible to make.

So you gotta give the Daily News’s Will Bunch a pass for the bleak tone in his latest piece on the situation at the papers and the industry at large. I’m reflecting his irony here. This post being an echo of his in a sense.

How could he not feel that way with the memo him and other Philadelphia Media Holdings employees received Friday? A memo that sounded, I bet to his ears, all too familiar.

While saving the paper isn’t about saving jobs – it is about investment. Bold bets. A look towards the future. That’s hard to do with less and less resources, with folks busy just trying to keep up.

There is massive opportunity for the papers to reinvent their business models. And there are folks at the papers with the knowledge and wherewithal to do it (read all of Will’s post). But time is running out.

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More at PJNet by Leonard Witt.

Condolences

To Susie Madrak, who said goodbye her father last weekend. Read her tribute to him. If you don’t know her, you are missing out on knowing a special, passionate soul. Her part in running the Norgs unconference was central to it being a success, in every way.

And to my friend Lynne, who lost her grandson this weekend.

My heart goes out to you.

Norgs Stories for October 10th

Whadda week!

  • Google acquires YouTube for $1.65 billion in stock and everyone’s hearts are a flutter. There’s been much grousing about what this means (see Memeorandum), but like damn near always, I find what’s missing is a historical perspective. Google acquired large particiaptory media companies in the past. Think Blogger. Think DejaNews. This fits what has always been in the company’s DNA. A recognition that the web is social software. The frightening thing is that companies are liable to take the wrong lessons from this. Time for everyone to take a deep breath. For some interesting thoughts see Scott Karp, Scott Rosenberg, Niall Kennedy, Susan Mernit, lostremote, Jeff Jarvis, and Don Dodge.
  • ONA sounded like it was a success this year, where real progress was made and minds opened.

    Jeff Jarvis called it “The death of Eeyore”, sharing the optimism and passion he noticed at the conference.

    But it had to happen. Someone had to go back to that tired fiction,that tired lie – that of a ‘fight’ between blogging and journalism. This time it came from a blogger – Mike Arrington, of Techcrunch – who talks about it, from his point of view on his blog.

    It’s clear that from Jeff’s perspective, and Staci’s at paidContent,Arrington turned it into a polarized circus, and helped make bloggers look bad.

    Mike Arrington doesn’t speak for the rest of us folks. Take note of Staci’s and Jeff’s reactions. We gotta continue to build bridges of understanding – not walls.

    Amy Webb was there and thought that papers might be looking to hard at video as a savior.

  • Speaking of building bridges of understanding – Doc Searls has a set of ten tips for newspapers, that sound very much in line with what we’ve been discussing here. It’s a good read, even if you find yourself nodding in agreement the whole time.
  • Jay Rosen’s Q & A at Slashdot is a real must read. He answers, in depth,questions about NewAssignment.net, Citizen Journalism and the news industry.
  • Rebecca Blood, talking about product customer service, and a concrete example with United Airlines, explains how Social Media Works.
  • A long piece, that I have yet to read, but which looks to have much to chew on, is Alice Goldman’s paper (of the Benjamin N. Cardozo School of Law) Community Node-Based User Governance: Applying Craigslist’s Techniques to Decentralized Internet Governance.

Hey – what’s a Norg? And there was an unconference you say? Uhuh. And an ongoing conversation. We need to get our site rolling.