Norgs stories: The Web Disintermediates (wait for it…)

One of the ideas that gets branded about whenever slumping circulation numbers are screamed from headlines, CD sales are found to be tanking, movie ticket sales slumping, or broadcast TV viewers disappearing, is the notion that because the Web disintermediates the middle-man between content creator and content consumer, people are going to the Web and abandoning “traditional” media.

There is some truth in that to be sure, but there is also truth in that human nature abhors a vacuum. We seek out sources of information and entertainment we decide to trust. And as such, the Web has always created a new opportunity for intermediaries, bundlers of information and entertainment, and aggregators to help manage the flow we partake in each day.

A simple out of the box example – What is a good link blogger like Eschaton, other then an aggregator of sorts?

How about YouTube? What of Google or Yahoo!?

Something to chew on as you read the following stories:

paidContent.org: Why Aggregation & Context and Not (Necessarily) Content are King in Entertainment (source for the graphic)

Philly Future: MyFox Philadelphia – Fox News Wants Your Blog

Philly Future: DigPhilly.com – NBC 10 Wants Your Blog (includes a who-who in local social media efforts)

Washington Post: Howard Kurtz: At the Inquirer, Shrink Globally, Slash Locally?

Center for Citizen Media: Newspaper as Blog Portal

GigaOM: The Content Aggregators and the Fat Belly

The Sad Irony of Layoffs at the Inquirer and Daily News

Last week a prime example of the utility and the need, for news organizations like those in our newspapers, played out in the pages of the Philadelphia Inquirer as it reported on mismanagement in Philadelphia’s Department of Human Services.

Mismanagement that has led to up to five children deaths in 2006.

In the report’s wake, two officials have been ousted and workers are left up in arms and in disarray, organizing a huge protest last Friday.

Contract negotiations are taking place at the Inquirer and Daily News, in the midst of huge shifts in the newspaper marketplace. Shifts that have been taking place for sometime now, shifts that force the issue – newspaper companies must change their business models or die.

Knight Ridder papers responded to changing marketplace, the past six years, with ever shrinking budgets, ever tightening belts, and consolidation of resources and empowerment in the hands of the few. The culmination of which was the fire sale that took place over the past year.

In Philadelphia a sense of optimism sprung as it was a group of local business leaders that purchased the papers. They talked of investment, and a recognition that further cuts were almost impossible to make.

So you gotta give the Daily News’s Will Bunch a pass for the bleak tone in his latest piece on the situation at the papers and the industry at large. I’m reflecting his irony here. This post being an echo of his in a sense.

How could he not feel that way with the memo him and other Philadelphia Media Holdings employees received Friday? A memo that sounded, I bet to his ears, all too familiar.

While saving the paper isn’t about saving jobs – it is about investment. Bold bets. A look towards the future. That’s hard to do with less and less resources, with folks busy just trying to keep up.

There is massive opportunity for the papers to reinvent their business models. And there are folks at the papers with the knowledge and wherewithal to do it (read all of Will’s post). But time is running out.

—————————————-

More at PJNet by Leonard Witt.

Norgs Stories for October 10th

Whadda week!

  • Google acquires YouTube for $1.65 billion in stock and everyone’s hearts are a flutter. There’s been much grousing about what this means (see Memeorandum), but like damn near always, I find what’s missing is a historical perspective. Google acquired large particiaptory media companies in the past. Think Blogger. Think DejaNews. This fits what has always been in the company’s DNA. A recognition that the web is social software. The frightening thing is that companies are liable to take the wrong lessons from this. Time for everyone to take a deep breath. For some interesting thoughts see Scott Karp, Scott Rosenberg, Niall Kennedy, Susan Mernit, lostremote, Jeff Jarvis, and Don Dodge.
  • ONA sounded like it was a success this year, where real progress was made and minds opened.

    Jeff Jarvis called it “The death of Eeyore”, sharing the optimism and passion he noticed at the conference.

    But it had to happen. Someone had to go back to that tired fiction,that tired lie – that of a ‘fight’ between blogging and journalism. This time it came from a blogger – Mike Arrington, of Techcrunch – who talks about it, from his point of view on his blog.

    It’s clear that from Jeff’s perspective, and Staci’s at paidContent,Arrington turned it into a polarized circus, and helped make bloggers look bad.

    Mike Arrington doesn’t speak for the rest of us folks. Take note of Staci’s and Jeff’s reactions. We gotta continue to build bridges of understanding – not walls.

    Amy Webb was there and thought that papers might be looking to hard at video as a savior.

  • Speaking of building bridges of understanding – Doc Searls has a set of ten tips for newspapers, that sound very much in line with what we’ve been discussing here. It’s a good read, even if you find yourself nodding in agreement the whole time.
  • Jay Rosen’s Q & A at Slashdot is a real must read. He answers, in depth,questions about NewAssignment.net, Citizen Journalism and the news industry.
  • Rebecca Blood, talking about product customer service, and a concrete example with United Airlines, explains how Social Media Works.
  • A long piece, that I have yet to read, but which looks to have much to chew on, is Alice Goldman’s paper (of the Benjamin N. Cardozo School of Law) Community Node-Based User Governance: Applying Craigslist’s Techniques to Decentralized Internet Governance.

Hey – what’s a Norg? And there was an unconference you say? Uhuh. And an ongoing conversation. We need to get our site rolling.

NewAssignment.net is looking to hire an editor

Reuters has donated $100,000 to NewAssignment.Net, enabling it to hire its first editor. Jay Rosen:

It’s going to be a fun job. This is editing horizontally amid journalism gone pro-am. The idea is to draw “smart crowds” – a group of people configured to share intelligence – into collaboration at NewAssignment.Net and get stories done that way that aren’t getting done now. By pooling their intelligence and dividing up the work, a network of volunteer users can find things out that the larger public needs to know. I think that’s most likely to happen in collaboration with editors and reporters who are paid to meet deadines, and to set a consistent standard. Which is the “pro-am” part.

NewAssignment.Net is a not a plan for a company; in fact, it’s closer to a charity, an editorial engine anchored in civil society itself, rather than the media industry or journalism profession. As today’s announcement shows, New Assignment can be on friendly terms with Big Media, which it is is not trying to destroy or supplant.

Read the rest of Jay Rosen’s thoughts about the development over at Comment is free.

Adrian Holovaty: “Newspapers need to stop the story-centric worldview”

Adrian Holovaty: A fundamental way newspaper sites need to change:

This is a subtle problem, and therein lies the rub. In my experience, when I’ve tried to explain the error of storing everything as a news article, journalists don’t immediately understand why it is bad. To them, a publishing system is just a means to an end: getting information out to the public. They want it to be as fast and streamlined as possible to take information batch X and put it on Web site Y. The goal isn’t to have clean data — it’s to publish data quickly, with bonus points for a nice user interface.

But the goal for me, a data person focused more on the long term, is to store information in the most valuable format possible. The problem is particularly frustrating to explain because it’s not necessarily obvious; if you store everything on your Web site as a news article, the Web site is not necessarily hard to use. Rather, it’s a problem of lost opportunity. If all of your information is stored in the same “news article” bucket, you can’t easily pull out just the crimes and plot them on a map of the city. You can’t easily grab the events to create an event calendar. You end up settling on the least common denominator: a Web site that knows how to display one type of content, a big blob of text. That Web site cannot do the cool things that readers are beginning to expect.

I left a comment responding to a poster saying this sounded like the Semantic Web, I’ve been meaning to write Adrian for a while now as well:

Hello Adrian,

I’ve been meaning to say hello to you for a number of different reasons over the past few years.

I’m an old Knight Ridder Digital developer. One of the folks that helped develop the Cofax CMS that was later replaced by KRD with… something else.

Cofax was a framework as well as a CMS, and in some very positive ways (well *I* think so :)), Django reminds me of it. Cofax was open sourced, but when KRD replaced it, well, work pretty much kept me from going back, refactoring, and taking it where it could still go. It’s still in use in many places. Well enough of that…

I definitively agree with you that newspapers are terrific places to work if you are a software engineer. The pace is quick, the work challenging, and you get the rare opportunity to not only practice your profession, but do so building tools and services that connect, inform and empower people.

It’s hard to beat.

anonymous – yes, I think Adrian is talking Semantic Web here. But like Adrian’s call for newspaper organizations to take a hard look at how they manage information in their publishing systems, Tim Berners-Lee has made the same call to the web developer community. The hard sell has been that that the Semantic Web likewise solves a series of problems of lost opportunity. It requires an investment in time and effort by the developer community to see its potential archived. Adrian, please correct me if that’s an incorrect understanding on my part.

Great piece.

Related reading material: Aaron Swartz: “The Semantic Web In Breadth” and Shelley Powers: “The Bottoms Up RDF Tutorial”. Then there’s “Practical RDF” also by Shelley Powers (which I ummm need to get around to reading, but have always heard good things about).

More at Techdirt.

If you believe in The Long Tail, then stop saying the web is “flat” okay?

There are those that want to believe that in life, skill and good works are all it should take. That if you are the most kick ass guitarist in the world, that playing in your bedroom should be enough to alert the world to your talent.

Well we know the world doesn’t work that way. We wish it weren’t so, but it’s just the way it is. But that doesn’t stop some from perpetuating a belief that the web is different. That the web is “flat”. That every link is worth the same as the next. You get a taste of this whenever someone says that good content alone is the way to web super-stardom. If you are a great writer, and know your subject matter, that’s all that counts, they say.

A basic understanding Google’s PageRank algorithm lays this fallacy bare: “Google looks at more than the sheer volume of votes, or links a page receives; it also analyzes the page that casts the vote. Votes cast by pages that are themselves “important” weigh more heavily and help to make other pages “important.”. All links are not equal according to Google.

Worst, and kinda ironic, you hear these sets of belief by some who profess to believe in the the mathematics of The Long Tail of the web. That really makes me do a double take, because a key tenet of it is that those in “head” have more attention giving influence then those in the “tail”. That attention flows in certain directions that can be be observed as behaving along a power law.

Clay Shirky nailed this a long time ago in a piece that was once oft quoted, yet you never see his essay mentioned by these folks since.. well it hurts. If you believe that the web changes human nature for the better in any shape fashion or form, Shirky’s piece can shake you a bit. Hugh MacLeod summarized it as Shirky’s Law: Equality. Fairness. Opportunity. Pick Two”.

That’s the web. That’s everyday human existence for that matter. It’s always a struggle amongst the three.

But do not despair – the Long Tail suggests power laws, on the web, are actually okay and present opportunities. The web, instead of representing one channel of attention, is a mass of niches. That there is no A-List, but multiple A-Lists. That’s something Jeff Jarvis is fond of saying. Working a niche begins to make sense since attention – the real currency of the web – has zero shelving space needs and services exist which make it easy for those seeking out their passions and concerns, no matter how out of the *current* mainstream. Chris Anderson, author of “The Long Tail” put it like this: “The Long Tail is a powerlaw that isn’t cruelly cut off by bottlenecks in distribution such as limited shelf space and available channels.”.

Our attention isn’t an inexhaustible resource. We have only so much to give. So we naturally seek filters for it since so much in our world demands to have it. One of those ways is by trusting the word of mouth of friends, family, co-workers, and those we perceive as experts.

Dave Rogers ran some searches and shed some light on Seth Finkelstein, and his chosen niche subject, censorship, of which he is an expert in research, and how much influence he’s been assigned by Doc Searls. If you are a follower of Doc Searls, you would know little of Seth Finkelstein’s knowledge and work in researching censorship.

I would like to see a search on the word “censorship” and an account of how many times Seth and Doc get inbound links for it. And by whom. Because if the community that concerns itself with censorship, links to Seth as an expert on the subject more often then Doc, the Long Tail theory, that power laws are okay on the web – is true. That Seth is the A-Lister in *that* community. I believe this to be the case, but am too lazy to do the work. Anyone up for the challenge? Update: See further down this post for more.

In either case, I really wish folks that sling the bullshit that the web is “flat” would stop. Especially by those that trumpet The Long Tail theory. Sure no one is stopping anyone from writing anything. That’s not the point. The point is that it’s a fallacy to believe that being an expert in your space and writing good content *alone* is enough to be seen or heard on the web.

Following are some opinions from fellow realists:

Seth Finkelstein: Bogospheric Calvinism, or Unread != Unworthy:

Frankly, I don’t know how to reform society, even the bogosphere, to make it more egalitarian. And my own activism efforts have ended pretty badly overall for me. But (not singling out any individual person here, but making a general statement) the standard A-list reactions of denying the mathematics and attacking the critics, are not a solution.

Dave Rogers: What Can’t Be Fixed:

The point is, some amount of the attention and trust resources of the blogosphere at large are distributed arbitrarily or randomly, whimsically even, through the reading and linking habits of high attention-earning bloggers.

It’s not equal, it’s not flat, and it’s not fair. In other words, it’s just like the world at large, and technology does not change that. Whether I like it or not, my product consumption habits support companies that perhaps don’t treat their employees the way we believe they ought to be treated. Short of taking a vow of asceticism, or investing significant amounts of time in investigating the origins of all the competing products I might have use for, I can’t change that.

Whether Doc likes it or not, his reading and linking habits help to distribute the attention and trust resources of the blogosphere at large in an unequal and unfair way, and short of investing significant amounts of time into finding, reading and evaluating somehow, the relative merits of unknown bloggers, he can’t change that.

Doesn’t make either of us bad persons, just people existing in an imperfect and unfair world.

Shelley Powers: Eat the Red Couch:

I could respond in depth, like I�ve responded elsewhere this week, hopefully with something learned sounding and impressive but then I thought: why waste my time? Why not just have some fun, and say whatever the hell I want and we�ll all have a giggle, which is probably a lot better use of our time anyway.

And finally, last word to Kent Newsome, who kicked off this latest discussion about the A-List: Of Shel and Chip and Seth and Nick:

I’m not so much interested in having the blogosphere operate differently as I am in calling bullshit when people try to say it operates differently than it actually does.

What gets my dander up is when someone like Mike (and Shel for that matter) who got to the top of the hill, in part, due to relationships with the Scobles and Winers of the world, tries to say the blogosphere is an equal opportunity place.

It ain’t. Life ain’t either. It’s OK that they ain’t, as long as you don’t try to pretend they are.

Update: Seth replies in my comments (paraphrasing, read the whole thing):

The problem is that THE POWER LAW APPLIES PER-TOPIC!

Repeat: THE POWER LAW APPLIES PER-TOPIC!

The logical fallacy runs like this:

Hype: The web is flat.

Refute: No, the web is exponentially distributed in terms of attention.

Fallacious Rebuttal: That exponential distribution of attention is a first approximation of overall attention. But even though the first approximation refutes the first evangelism sales-pitch, I’m going to try to pretend that the first approximation shouldn’t be taken to be meaningful because of the very fact that it is a first approximation, and the full structure is more complicated. By saying attention is finely divided, I’m going to imply to you that the exponential distribution law of attention is inapplicable, because that may be able to delude you into believing you can get some attention when the fact is the exact same law of exponential distribution applies. I’ll repeat endlessly that there’s niches, and hope you won’t notice that I’m implying those niches are *flat*, which is the same sales-pitch which worked on you before.

So, to apply this to myself, I *KNOW* I’m in a niche. I’ve never had realistic ambitions for more. But it’s the same issue *within* that niche. My problem is specially the gatekeepers within that niche, and for reasons well-explored elsewhere, quite a few of them are very clear I’m disfavored to pass through the gates (Slashdot being the more infamous example of this, as well as, later, Berkman). And blogging doesn’t help, arguably it hurts in several ways (depressing, wastes time and energy, makes more detractors than supporters, etc).

You don’t need to do any experiment. IT’S BEEN DONE! 🙁

Paraphrasing my reply:

Yeah, I wouldn’t buy that any one particular niche is “flat” either. That would be more bullshit.

What a terrific post Seth. It justifies Dave Rogers when he talks about human nature and technology.

When you get into a niche, into a real conversation/argument, it gets down to personalities and relationships – who is willing to reciprocate, listen, and give credit to whom.

…So, here goes a net-centric argument. The “web routes around damage argument”. I don’t believe the web does on its own. It requires humans to make it so. The web is made of people as I am fond of saying.

Slashdot was one route to do this back in 2003. Today there is Digg, Newsvine, del.ico.us, Yahoo MyWeb, and other services where your work could have been shared – right past the gatekeepers of your niche’s community.

I think tools like these are at their best when used to spread word of items the mainstream – and the gatekeepers of the smallest niche are what I would call the ‘mainstream’ in this case – misses – or actively wants to suppress.

Then there are other blogs of course.

I don’t have time to spread word of Philly Future, and know jack shit about marketing. Our service suffers because of it. I know – I KNOW – that we will be overtaken by a competitor, if I don’t find a way to make up for the lack of effort on these counts. Not only that, but our story will be forgotten.

You never hear about Philly Future and ‘hyperlocal’ blogging do you? Yet I started the site back in December 1999!

I partially blame myself, as I know you do on this score. What it comes down to this requiring a precious resource and skill that few have.

Time and marketing.

Time to interact with your niche’s community. Be present. Be visible. Be vocal. I know you’re already doing this. But you don’t usually write content not only to satisfy needs, but become a linkable resources (lists, howtos, etc). Even if you recognize most of these pieces are trash, worthless the moment it is posted, they encourage discussion and linkage. Wasn’t it your guest poster’s Google list that got all that attention a few months back?

And marketing, because, on the web, the most successful, are marketers or those with marketing resources. On the web there is a whole lot of noise. You need some skill here, to be heard over the din, in even the smallest niche. Hence the demand for SEO expertise.

I need to follow my own advice. But I need time, knowledge, and resources.

Just checked: Seth is a top five search result in Google for “censorware”. But that is a sub-niche of censorship. Doubtful many use that search term. Where does he land for “censorship”?

Chris Bowers: “Viral Marketing Versus a Mega-Conglomerate”

A cross post from Philly Future yesterday….

Chris touched on something big in his post on today’s primary in Connecticut – today will be a test of how well the web works to shorten the distance between someone who is selling something, in this case a politician, and consumers/participants, in this case voters. The Ned Lamont campaign’s use of viral marketing (Internet campaigning), while suffering some faults and trip-ups as any political campaign does, should be looked at as a case study in how to connect people to causes they care about and generating buzz.

Last year I had no idea who Ned Lamont was. And if it wasn’t for the web – I doubt few in Philadelphia would be so concerned, let alone the entire country. But here we are. Think about it.

So let the talk of partisanship and division wash over you for a second. Partisanship and division in politics and within political parties isn’t all that new is it?

What *is* new (well at least was long missing) and is very, very heartening, is the infectious enthusiasm and growth of a politically aware and involved public.

That has to be celebrated. No matter the outcome.

In a similar vein, go read Richard Cranium at The All Spin Zone: “In Connecticut – America Wins”.

And um… go Ned Lamont!

… and Lamont wins!

A note from Shelley:

Lieberman stood for something once upon a time. Whatever it was he stood for, though, was lost in the 9/11 attacks. He lost his perspective, and now he�s lost the race. Running as an independent, as he has threatened, just shows that he�s about to lose the one thing left: his dignity.

On the other hand, the �people� weren�t entirely the winners, as has been proclaimed. The Lieberman challenger, Lamont, may have made effective use of the grassroots to run his compaign, but he also made a great deal of use of his personal wealth. He wasn�t exactly one of the little people.

Still, hopefully this will shake up the Dems enough to force the party into something other than Republican Light.

How to make money on the web

According to the New York Times lots of media companies are investing in the web, looking for a business model.

I have a simple question – when folks wonder ‘how do we make money at this?’, why do we instinctively forget the models that have come before that already do?

Amazon.com. Yahoo!, eBay, Craigslist, Google, Salon (I believe in the black).

What is similar about their business models? Do they recognize some essential nature of the web? Any other good examples?

And when we talk about new models for news gathering versus the old, and worry about how in-depth journalism will get financed, is there something related here?

Less friends? You too?

Coming from the Washington Post is news of a study that reveals people keep far fewer close friends these days.

I’ve seen this at work in my life and I’ve tried to rationalize it. I thought, possibly my work, and our growing family, were pressures here, but when faced honestly, this was gnawing at me for a long while. It sometimes seems the only friends I have are those who I personally reach out to, and I keep a short list I must admit, but now it seems far fewer confide back. A while ago I tried to meditate on what a friend was, thinking my definition was maybe too narrow. But possibly this is just a sign of the times. Of our increasingly busy and less trusting natures. Our electrons may meet in hyperspace for a while, but our hearts miss each other completely.

Americans are far more socially isolated today than they were two decades ago, and a sharply growing number of people say they have no one in whom they can confide, according to a comprehensive new evaluation of the decline of social ties in the United States.

A quarter of Americans say they have no one with whom they can discuss personal troubles, more than double the number who were similarly isolated in 1985. Overall, the number of people Americans have in their closest circle of confidants has dropped from around three to about two.

The comprehensive new study paints a sobering picture of an increasingly fragmented America, where intimate social ties — once seen as an integral part of daily life and associated with a host of psychological and civic benefits — are shrinking or nonexistent. In bad times, far more people appear to suffer alone.

“That image of people on roofs after Katrina resonates with me, because those people did not know someone with a car,” said Lynn Smith-Lovin, a Duke University sociologist who helped conduct the study. “There really is less of a safety net of close friends and confidants.”

If close social relationships support people in the same way that beams hold up buildings, more and more Americans appear to be dependent on a single beam.

Compared with 1985, nearly 50 percent more people in 2004 reported that their spouse is the only person they can confide in. But if people face trouble in that relationship, or if a spouse falls sick, that means these people have no one to turn to for help, Smith-Lovin said.

“We know these close ties are what people depend on in bad times,” she said. “We’re not saying people are completely isolated. They may have 600 friends on Facebook.com [a popular networking Web site] and e-mail 25 people a day, but they are not discussing matters that are personally important.”