Metrics and damn metrics: on systems

Sometimes we get caught in numbers and miss what’s real. This can happen especially when we focus on the wrong numbers writes Arpit Mathur in a sharp post. I’d add even if you were looking at the right numbers, without context, just like a soundbite, you could derive the wrong lessons or encourage behavior that you didn’t desire.

Always ask: What is it we are trying to effect or learn about? Are we looking at the right things? Do we have the context necessary to understand it?

Related:

“Systems Thinking, Lean and Kanban”: “Creating Useful Measures”

Michael Feathers: Rocky Mountan Ruby 2011 Keynote: “Code Blindness” – fantastic – watch the whole thing.