Metrics and damn metrics: on systems

Sometimes we get caught in numbers and miss what’s real. This can happen especially when we focus on the wrong numbers writes Arpit Mathur in a sharp post. I’d add even if you were looking at the right numbers, without context, just like a soundbite, you could derive the wrong lessons or encourage behavior that you didn’t desire.

Always ask: What is it we are trying to effect or learn about? Are we looking at the right things? Do we have the context necessary to understand it?


“Systems Thinking, Lean and Kanban”: “Creating Useful Measures”

Michael Feathers: Rocky Mountan Ruby 2011 Keynote: “Code Blindness” – fantastic – watch the whole thing.